Returns and Refund Policy
We guarantee that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. While we make every effort to ensure your items arrive in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, or just change your mind, no worries! We got you covered under our 30 Days Return/Exchange Policy.
30 Days Return/Exchange Policy
If you wish to return your item(s), please contact us on the website or by email [email protected] with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details. Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Conditions for Returns
For the following reasons, you will get a full refund or exchange with the same product upto your choice.
- We sent the wrong order or item(s).
- You received any broken items, or the quality of the products you received is poor/defective not as described on our website.
For the following reasons, shipping fee and paypal transaction fee are non-refundable.
- You chose the wrong type.
- Change your mind due to your personal reason.
If products are damaged by misuse, mishandling, or poor maintenance, your request of returns is unacceptable.
A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged.
Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.
Refund
Refunds will be issued back to the original payment method within two business days once we receive your returned product.
If the product is not required to be returned or you cancel the order before shipping, the refund will be issued on the same day as we accept your refund request.
You will receive an email once the returned products reach us and are accepted for refund.
Please note that payment processing is beyond our control and it may take up to 1-5 additional business days for the funds to be credited to your account used during checkout.
Cancellation Policy
After purchase, if the product has not shipped, the customer can request a cancellation. We are willing to process your refund, but paypal transaction fee are non-refundable.
If the product has already been shipped, the order cannot be canceled.
Contact Us
It’s very important that you should contact us before you return the products or issue a dispute on paypal or charge back on your bank. We’re always here 100% committed to making you happy. If you have any questions about our Returns and Refund Policy, please contact us:
By email: [email protected]
By visiting the page on our website: https://www.focalstyle.com/contact-us/
Date last updated, April 10, 2023